Terms and Conditions for Hayes Refrigeration

Manufacturer equipment warranties protect against factory defects in materials and hardware, provided directly by the maker. In contrast, our workmanship guarantee covers the quality of our installation and labor. If an issue arises from how equipment was installed, we resolve it without additional labor fees during the guarantee period.

You may cancel or reschedule standard service visits up to twenty-four hours before the scheduled appointment without penalty. Cancellations made within twenty-four hours of arrival, or custom-ordered hardware projects already in fabrication, may incur a standard processing fee to recover committed supplier and scheduling costs.

Under Tennessee state law, our liability is limited strictly to direct damages resulting from gross negligence or willful misconduct. Our total liability will not exceed the total amount paid by the customer for the specific service provided, excluding indirect, incidental, or consequential property damages to the extent permitted by law.

If equipment fails due to a verified manufacturing defect, we will coordinate the claim process directly with the manufacturer on your behalf. While warranty coverage terms and part replacements depend on the manufacturer's specific guidelines, our team facilitates all necessary documentation and replacement installations smoothly.

By opting into SMS alerts from Hayes Refrigeration, you receive appointment updates, dispatch alerts, service notifications, and customer service support. Message frequency varies, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel at any time. For support, reply HELP, call (731) 234-0763, or email hayesrefrigeration1972@gmail.com.